iOS13 connection problems

Since the iOS13 release, connection problems between iPhone/iPad and the Truma iNet Box occur. In the meantime, we have been able to identify two different issues – but have not yet been able to solve the problems, even in cooperation with Apple support.

Here you can find a detailed error description and technical information about the causes of the problems. As soon as we have new findings, we will keep you up to date in the Truma service blog and in the App News.

Have you had experiences that you would like to share with other users and us? Then use the comment function in our service blog! We look forward to exchanging ideas with you.

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Truma Service over Christmas and New Year

Posted on 28. November 2019 by Monika Prandl

Service technicians on hand at six winter camp sites

Winter camping has its own special charm when it’s icy outside and snug and warm inside. But what if the heater breaks down? That would soon put an end to any holiday plans. But Truma makes sure that doesn’t happen. From 21 to 31 Dec. 2019 Truma service technicians will be on hand at six winter camp sites in Germany, Austria and Italy. Truma Service has a long tradition of being available over Christmas and New Year. “Our heating systems are very reliable,” says Service Manager Michael Suckart. “But just in case, our Service professionals are on hand so that our customers can enjoy carefree holidays.” As well as repairing appliances, the Truma experts give advice and answer questions about all our products.

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Important safety information

Replacement of the Truma gas outdoor socket and two gas valves

During the course of its quality assurance Truma has established that there may be leaks in the Truma gas outdoor socket and two gas removal valves. This only affects products with a yellow handle cap and the following codes below:

This can cause gas to leak uncontrollably from the affected products. In unfavourable circumstances this can lead to gas deflagration and injuries. We have not heard of such a case yet.

As a manufacturer of premium products, Truma attaches great importance to supplying reliable and safe products. The safety and well-being of our customers is our top priority which is why, to avoid any risk, we and our supplier have decided to replace all affected products. The probability that campers will encounter this fault is very low; nevertheless we would ask them to take the following precautions:

  • Ensure that the gas system is immediately turned off. To do this, close the cylinders and/or the gas tank or the external gas supply. If the external gas socket is connected to a separate shut-off valve (e.g. on the so-called valve block), you only need to close this shut-off valve.
  • If there is an awning, ensure good ventilation.
  • Check the code below the yellow handle cap (picture 1 below). To do this, you may have to turn the ring to read the code. Ensure that there are no ignition sources nearby during the inspection.
  • If your product has a code between …01.2016… and …01.2017…, please contact your dealer, a Truma Service Partner or the Truma Service Centre for a free replacement. The products may only be replaced by trained personnel; this process does not take very long. Do not use the gas system again or re-open the separate shut-off valve (e.g. on the so-called valve block) until the parts have been replaced!
  • If your product has a different code than those in the table above, the gas system is safe to use again.

 If you have any questions, please contact us

Truma Service Centre
E-Mail: service@truma.com

Telephone +49 (0)89 46 17- 20 20

Picture 1

What you can expect in our blog

Starting with general questions about the gas supply, advice about better distribution of the warm air through to advice on how to install products in your vehicle – the blog contains lots of issues related to accessories for your motorcaravan or caravan.

This also includes information about Truma in general or technical reports on day-to-day issues.

Do you have any questions about installing a product or would you like to propose an improvement to one of our products? Then don’t hesitate to leave a comment on the Truma service blog. We would be happy to hear from you.