Fit for the start of the season

Finally the time has come. The seasonal number plates take effect. You can bring your vehicle out of winter storage or even finally inaugurate your brand new vehicle.

The best thing to do is to check all the installed equipment in good time, so you can prevent delays to your journey.

We show you which points to pay attention to so that the much-deserved start of your journey goes really smoothly.

Truma appliances:

  • Replace the air-conditioning filters (if fitted).
  • Start up the air conditioner for test purposes (if necessary, heat up the interior first, at least 18 – 20 °C).
  • Clean the installation space of the heater and the unit itself (vacuum, wipe carefully if necessary).
  • Check all water connections and devices for leaks (fittings, combi, therme, boiler).
  • Check whether the networked systems still have a connection (app, iNet Box, LevelControl, etc.).
  • Make a Mover test run. Does the swivelling on/off and the movement work?

What to do if a malfunction occurs?

  • Find out from reputable sources if there are measures you can take yourself. Feel free to do so via this blog, as well as our homepage and YouTube channel.
  • Contact your dealer or one of our service partners. These can be identified by the tool icon in the dealer search.
  • Contact Truma Service directly.
  • Allow sufficient reaction time to be able to rectify a fault.

What if you want to buy additional accessories or a spare part?

  • With the exception of the coolers, Truma does not offer its own shop.
  • Therefore, contact your dealer or one of our authorised dealers. These can be recognised by the Truma icon.
https://www.truma.com/int/en/truma-dealers

Entire vehicle:

  • Put the entire gas system into operation. Are the cooker, fridge, etc. working?
  • Clean the water system, i.e. the fresh water tank and all appliances with a water tank. We recommend using citric acid for this purpose.
  • – Make sure the battery is in order and fully charged (12V power supply).
  • Checks tyre pressure and condition
  • Look at the vehicle as a whole (lighting, validity HU)

Truma – the original

Camping is on everyone’s lips, the industry is booming.
The demand is high, the supply is growing.

Unfortunately, the money that can supposedly be made quickly has led to a number of black sheep jumping on the bandwagon, in addition to many qualified dealers.

Free riders sell products under our name that are not original Truma products.

We will therefore show you today how you can recognize original Truma devices.

  • the type plate: each of our products is provided with a type plate at the factory. In addition to information about the device, you will also find the manufacturer’s details and legal identifiers (e.g. CE):
  • the Truma logo: 70 years of company history is also symbolized by our Truma company logo. This can be found on each of our devices. Sometimes printed, sometimes glued on. But always easily recognizable.
  • Our outstanding service: For Truma original products, you receive a manufacturer’s warranty of 24 months in addition to the statutory warranty. In addition to our service partner network, we offer telephone support and mobile service technicians throughout Germany.
  • quality: Truma stands for quality and reliability, for transparency and information. Our official homepage www.truma.com is maintained with a lot of information for you. Product information, product pictures and contact details for us and our dealers and service partners can be found there.

Please feel free to contact us if you have any questions or uncertainties.

Truma iNet X System – What you always wanted to know

We would like to inform you transparently about the new system solution and offer a platform for exchange as well as answer questions for the community in the long term.

You can find the basic product information at https://www.truma.com/int/en/products/inet-x-system

There will be two different panels, a retrofit solution for you as the end customer, the Truma iNet X Panel https://www.truma.com/int/en/products/inet-x-system/truma-inet-x-panel and the Truma iNet X Pro Panel, which will be installed in new vehicles directly by the vehicle manufacturer before delivery https://www.truma.com/int/en/products/inet-x-system/truma-inet-x-pro-panel

Both systems were presented at the Caravan Salon in Düsseldorf, so you have already been able to gather your first impressions.

The Truma iNet X retrofit panel will be available in stores in spring 2022.

The panels communicate at close range via Bluetooth. With our Truma iNet X App, you can therefore use the full scope (varies depending on the vehicle equipment). A far-field module, for communication outside the close range, will be introduced in future as well.

If you have feature requests or ideas, then you can actively help shape the range of functions. To do so, please take part in our Open Innovation https://www.truma-inet-x-system.com/open-innovation.
Your wishes and ideas are collected centrally via this channel, evaluated and incorporated into the project.

If you simply have questions about the iNet X system, feel free to use the comment function on this blog post.

We look forward to exchanging ideas with you.

Peculiarities of gas cylinders in connection with the LevelControl

The LevelControl measures the cylinder level via ultrasound. For this, it is necessary that the coupling pad of the device has clean contact with the bottom of the gas cylinder.

Suitable are upright (propane / butane – LPG) steel or aluminium gas cylinders with a diameter of 200 to 350 mm.

Depending on the cylinder type and age, there may be different obstacles to clean measurement.

Here are some examples of obstacles and the corresponding solutions:

Bottle heavily rusted/dirty

Due to the uneven surfaces caused by rust, the ultrasonic signal can no longer penetrate cleanly into the bottle. A measurement is therefore not possible.

In this case, it is recommended to mount the LevelControl in such a way that the coupling pad rests on a surface that is as smooth as possible. In severe cases, the only solution is to replace the bottle.

Bottle stand base too narrow

On such a bottle, the LevelControl has no place underneath. The bottle rests with its entire weight on the LevelControl and squeezes the coupling cushion. This also means that no measurement is possible.

The supplied feet or other distance blocks can provide a remedy.

Bottle base dented/flattened on the underside

If the LevelControl is attached to the centre of such bottles, the coupling pad no longer rests on the ground as desired. A measurement is therefore not possible at this point.

In this case, simply move the LevelControl a little out of the centre.

Tank bottles/gas tanks

Tank bottles have a special interior that enables refuelling (fuel indicator, etc.). This interior deflects the ultrasonic signal of the LevelControl so that no measurement result can be calculated and displayed.

The LevelControl cannot be used on such bottles/tanks.

Thanks to the customers who sent us the photos for better clarification.

Reset function on the CPplus

The spanner in the lower right-hand area of the display is used to access the settings menu of the CPplus operating element. And it is here that you will find the menu item “Reset”. However, many people are unfamiliar with its function.

When the CPplus is delivered, it is completely blank with regard to the units to be controlled. The device memory is empty. During the vehicle conversion at the caravan or motor home manufacturer, the vehicle technology is implemented step by step into the body and at some point the gas supply and heating and air conditioning system from our company is also installed. In order to be able to operate and monitor all Truma devices, the device memory in the CPplus must finally be filled. And this is what the reset function is for. By pressing the control knob when “RESET” is shown on the display, I activate this function and “PRSET” appears. Press the control knob again to delete the unit’s memory. After this, “INIT” appears; all units connected to the CPplus with a TIN cable and supplied with voltage at the time of initialisation are now written into the unit memory of the CPplus. Only at this point can they be controlled with the operating element. All symbols belonging to the units are then stored on the display and can be selected.

Please note that a reset is never used to reset an error code. If, for example, the heater reports a gas error ( E506H, E516H or E517H), the reset automatically locks the control electronics of the heater for 15 minutes. If a reset is activated with the warning message W255H, which indicates that the control element has lost contact with the heater, then the CPplus is returned to the delivery state without a connected heater. In this case, the power supply of the heater and the TIN connection cable to the heater should be checked first.

Caution with accessories from the 3D printer

In view of this, we would like to point out that many online portals and trading platforms offer accessory products and 3D files for the manufacture of components that are supposed to improve the function of our Truma devices or remedy side effects. These products may appear to be useful and may be of good quality, but in most cases they have not been tested, authorised or approved by us.

An example of this is the product known as the drip lip / drip guide or condensation drain for mounting on the flue of the Combi heater. It does not come from our company and its installation even invalidates the operating permit and warranty as an unauthorised modification to the appliance.

As described in our operating instructions and the installation instructions, no safety-relevant component may be changed. However, the side wall chimney and its individual components belong to this area. After such a change, the appliance may no longer be put into operation from a legal point of view. Interactions with the accessory product are unknown.

This circumstance can perhaps be compared to the installation of a sports exhaust system for a passenger car: if there is no expert opinion or ABE for the system, in which the vehicle model is not explicitly mentioned, then it is also not permitted to install it. Use on public roads is prohibited. If you are caught, you are also liable to prosecution for “driving without an operating licence”. The consequence is a trip to the TÜV and a fine.

In the case of the above-mentioned accessories, there is no mention of whether the material used can withstand the temperatures applied to the side wall chimney, nor is there any guarantee that the imperative openings for combustion air intake and exhaust gas disposal will be affected in any way. In such cases, for example, due to an incorrectly supplied amount of oxygen or reduced cross-section of the flue gas opening, the burner of your heating system may not work correctly and error messages may occur during heating operation.

In the worst case, damage to the vehicle may occur if, for example, the material of the accessory was not designed for the temperatures on the side wall chimney.

So if in doubt, please contact the Truma Service Centre, our authorised dealers or service partners. Here you can clarify whether such an accessory comes from our production and whether there are justified objections regarding its function or the effect on an existing approval.

W255H in CP Plus display or no more symbols in display after reset

You see the warning message “W255H” on your CP plus display and cannot control your heating anymore?
This primarily indicates a connection problem between the CP plus and the heating. In this state, commands entered cannot be transmitted or cannot be transmitted correctly.

Attention!
A reset is not used to delete an error, but corresponds to an initialisation, i.e. a device search.
If the reset is carried out while there is a connection problem to the heating, the heating menu is completely lost. Only the time and the setup symbol remain.

Two factors can be considered as causes of the connection problem:

  1. 12 V power supply

Communication is only possible if the heater is powered in addition to the control unit. If this is not the case, the CP plus responds with the message W255H.
Please check the heating fuse in your electrical block as well as the fuse on the control board of the heating (Combi) or in the supply line (Varioheat). Replace a defective fuse if necessary.

Note: In our installation instructions, we recommend installing our units on permanent plus.
This means that the power supply to our units cannot be switched off by the central control element (main panel). There should be a permanent connection via the electrical block to the body battery.

  1. TIN connection cable

The TIN cable is used to transmit commands from the control panel to the heater. If this connection is interrupted, the CP plus responds with the message W255H.
Please check whether the plug of the TIN cable is correctly seated in the socket on both the control element and the control board of the heater.


As soon as the cause is eliminated, the warning message disappears automatically from the display.

New update for the Truma App (4.9.3) and Truma iNet Box (2.09.00)

  • We have added a few new features to the Truma LevelControl functions in the app. You can now easily initiate a new measurement. The result is also now shown together with the time of the measurement.
  • Alde heater owners can now activate / deactivate automatic climate control via SMS if they have a Truma air conditioning system installed.
  • We also have good news for all Combi D users:
    The “255H” and “164 H” bugs (continuous sending of SMS) have been fixed with this update and the heater can once again be used without restrictions.

Good2know:

This is how you can see what the status of the system is or whether an update is pending.

  1. open the Truma App – Settings – “iNet Box Update”
  2. at the bottom you will see the version information
  3. after the current update, these are:

Truma App version = current state of your app
iNet Box FW = Firmware version of your iNetBox
Server = available firmware version (update) on the Truma server
Local = firmware version, you have downloaded

If you have any questions or feedback, please use the comment function.
We look forward to exchanging ideas with you.

Truma iNetBox – What you ever wanted to know

Hello campers, do you have questions about Truma iNetBox? Just use the comment function. We will be happy to answer them.

The Power LED is permanently turned “green”. The GSM LED flashes “red”. Is that ok?

A: Everything is fine! -> As long as you have not yet completed the GSM setup, the red LED will continue to flash. If you have completed the setup, it will go out.

The box is permanently supplied with 12V, even if the main switch is set to “Off”. How can the box be switched off?

A: It is not intended to switch off the box, otherwise you will not be able to use the remote control. In case of a main switch you can connect the box to the corresponding circuit.

Do I need the box, even if I don’t have an app installed?

A: Box and APP are inseparably connected. Without an app you cannot use a box. You can also use the app on its own, the range of functions is accordingly smaller.

There is a new update for Box and App available? How do I find out which one I have and what is up to date?

A: Start the Truma App and go to “Settings\Truma iNet Box Update”, there you will find all information below the “START UPDATE” button.

Truma App version = Describes the current state of your app
iNet Box FW = Software version of your iNetBox firmware
Server = The available firmware version (update) on the Truma server
Local = Describes which firmware version you have downloaded

iOS13 connection problems

Since the iOS13 release, connection problems between iPhone/iPad and the Truma iNet Box occur. In the meantime, we have been able to identify two different issues – but have not yet been able to solve the problems, even in cooperation with Apple support.

Here you can find a detailed error description and technical information about the causes of the problems. As soon as we have new findings, we will keep you up to date in the Truma service blog and in the App News.

Have you had experiences that you would like to share with other users and us? Then use the comment function in our service blog! We look forward to exchanging ideas with you.

Continue reading