Truma Service over Christmas and New Year

Service technicians on hand at six winter camp sites

Winter camping has its own special charm when it’s icy outside and snug and warm inside. But what if the heater breaks down? That would soon put an end to any holiday plans. But Truma makes sure that doesn’t happen. From 22 to 31 Dec. 2018 Truma service technicians will be on hand at six winter camp sites in Germany, Austria and Italy. Truma Service has a long tradition of being available over Christmas and New Year. “Our heating systems are very reliable,” says Service Manager Michael Suckart. “But just in case, our Service professionals are on hand so that our customers can enjoy carefree holidays.” As well as repairing appliances, the Truma experts give advice and answer questions about all our products.

  • Naturcampingpark Isarhorn, 82481 Mittenwald, Germany
  • Camping Grüntensee, 87497 Wertach, Germany • Camping Bankenhof, 79822 Hinterzarten am Titisee, Germany
  • Eurocamp Wilder Kaiser, 6345 Kössen, Austria
  • Erlebnis Comfort Camping Aufenfeld, 6274 Aschau, Austria
  • Caravan Park Sexten, 39030 Sexten, Italy

Our technicians will service surrounding camp sites from these locations.

Truma Service can be contacted in the following ways over the Christmas period:
Truma Service Centre, phone: +49 (0) 89 46 17 20 20

  • 24 to 26 Dec. 2018 and 29 and 31 Dec. 2018 from 8 a.m. to 2 p.m. (emergency service).
  • 27 and 28 Dec. 2018 from 8 a.m. to 6 p.m.
  • Truma Service is not available on 1 Jan. 2019. Normal hours resume from 2 Jan. 2019 onwards: Monday to Friday from 8 a.m. to 6 p.m.

Truma Service workshop

  • The workshop in Putzbrunn will be staffed on 27 Dec. 2018 from 7:30 a.m. to 4:30 p.m. and on 28 Dec. 2018 from 7:30 a.m. to 4 p.m.

Winter service in Switzerland 
An emergency technical service will also be available in the Swiss Alps from 24 to 31 Dec. 2018. Winter campers can contact the Truma Service Partners directly or the Truma importer Selzam AG.

Graubünden region / Graubünden canton

Camper Huus, Felsenaustrasse 41, 7000 Chur, Switzerland
Phone: +41 81 284 64 79
Mobile: +41 79 350 85 86
Contact: Roland Meier

Rhône Valley region / Valais canton
Caravan-Service Siegenthaler, Walligrundstrasse 32, 3930 Eyholz, Switzerland
Phone: +41 27 946 23 07
Contact: Kurt Siegenthaler
Note: workshop service only

Central Switzerland / Lucerne canton
Arber Caravans, Sagenwaldstrasse 26, 6033 Buchrain, Switzerland
Phone: +41 41 448 28 28
Mobile: +41 79 777 57 70
Contact: Ueli Arber
Note: workshop service only

Bernese Highlands / Bern canton
PWT Plüss Wohnmobil Technik, Gummweg 112, 3612 Steffisburg, Switzerland
Phone: +41 33 437 48 68
Contact: Bernhard Plüss

Swiss Plateau
KHC Service GmbH, Grenzstrasse 20a, 5525 Fischbach-Göslikon, Switzerland
Phone: +41 76 589 57 79
Contact: Martin Debald
Note: mobile Service Partner

Truma importer
Selzam AG, Harzachstrasse 8, 8404 Winterthur, Switzerland
Service number: +41 900 085 085
Contact: Alois Haueis

Important information about the new Truma App release in March 2018

Integrate your Alde heater into the iNet System

Good news for Alde heater users. From April 2018, you will be able to integrate the Alde compact 3020 HE with new control panel into the Truma iNet System. All you have to do is connect the heater to the iNet Box.

  • This is great news above all for campers who use or would like to use a Truma air conditioning system or Truma LevelControl. You can now conveniently use all devices via the iNet System. From controlling the heater and air conditioning to using the automatic climate control and checking the gas level, all it takes is a single app.
  • The new version of the Truma App will be available from March 2018.

Important: Deactivate the automatic update function

  • Previously, Truma App users could download new releases to their smart phone and still have two months to install the new firmware onto the iNet Box via Bluetooth.
  • For the new update, the complexity of the project forced us to suspend this rule. This means that the two-month time frame does not apply for this release. You must update both your app and the iNet Box with the new firmware simultaneously.
  • If you have automatic updates activated in the Truma App, please deactivate this function and switch to manual updates. This will allow you to decide when you wish to install the update.
  • Otherwise, the app will perform the update automatically. If there is no Bluetooth connection to your iNet Box at this time, it will not be possible to update the firmware. The iNet Box will then no longer function until the new firmware is installed.
  • This is particularly important for campers who have parked their vehicle outside Bluetooth range and wish to use the iNet System.
  • For the next releases, the two-month time frame will apply as usual.

Do you have any questions? The Truma Service team will be happy to help.

Movers for caravans: what is important

You finally arrive at your holiday destination after a long journey. Now all you want to do is get the caravan set up and relax. If you want to position your caravan manually, you will need patience and high levels of physical strength. However, if you have a mover, you can simply manoeuvre your caravan safely into the correct position by remote control.

Truma_Mover_XT_rangieren_1000x750

The benefits of a manoeuvring tool

Continue reading

No more empty gas cylinders

Gas cylinders have the annoying habit of becoming empty in the middle of the night. You can put a stop to this with the Truma DuoControl CS which automatically switches from the empty operating cylinder to the reserve.

Truma_DuoControl_CS_vertikal_1000x750

The Truma dual-cylinder gas pressure regulator automatically switches to the reserve cylinder. The integrated crash sensor allows you to operate the gas system safely even when on the road.

Continue reading

Make optimum use of your air conditioning system in the caravan

With an air conditioning system from Truma you can always have exactly the temperature you want inside your vehicle. It is not only the cooling output that counts, there is another function of the air conditioning system that is equally as important: it can dehumidify the air reliably. The higher the room temperature, the lower the humidity should be, because the body can discharge excess heat much more easily when the room air is dry. A high level of humidity often feels oppressive.  The temperature and humidity level are perfectly aligned in all air conditioning systems from Truma.

Truma_Klimaanlage_optimal_nutzen_1000x750Even if the weather is tropical outside, you should only cool down your motorhome or caravanmoderately. Experts recommend only cooling the temperature by around six degrees. This even applies when it is 35°C in the shade. If the temperature difference between the inside and the outside is too large, then this can lead to circulatory problems and illness.

Here are more tips:

Continue reading