We have added a few new features to the Truma LevelControl functions in the app. You can now easily initiate a new measurement. The result is also now shown together with the time of the measurement.
Alde heater owners can now activate / deactivate automatic climate control via SMS if they have a Truma air conditioning system installed.
We also have good news for all Combi D users: The “255H” and “164 H” bugs (continuous sending of SMS) have been fixed with this update and the heater can once again be used without restrictions.
This is how you can see what the status of the system is or whether an update is pending.
open the Truma App – Settings – “iNet Box Update”
at the bottom you will see the version information
after the current update, these are:
Truma App version = current state of your app iNet Box FW = Firmware version of your iNetBox Server = available firmware version (update) on the Truma server Local = firmware version, you have downloaded
If you have any questions or feedback, please use the comment function. We look forward to exchanging ideas with you.
We are currently receiving many questions about the consequences of 2G switch-off in Switzerland.
What is 2G and why is it being switched off?
The abbreviation 2G stands for GSM mobile phone standard of the second generation. The mobile phone standard 2G was introduced in Germany in 1992. With each generation (3G, 4G) the transmission speed was improved. 4G (LTE) is currently the measure of all things and is sufficient for the transmission of large data within seconds.
Frequency ranges that are currently still occupied are required for the planned fifth generation of the radio and transmission standard. A replacement in the existing frequency range is therefore much cheaper than a complete new setup.
Why is 2G switched off in Switzerland and 3G in Germany?
Mobile networks are the property of the respective providers. Therefore this decision is up to them. Manufacturers who use 2G in their products have to comply.
Of course, the economy also has a certain influence on this decision. In Germany, for example, a large part of industrial applications rely on the 2G network, as this is the main means of control.
2G is easy to implement, secure, robust and “available everywhere”. This was also the status quo at the time of development of our Truma iNetBox.
Who is now affected by the shutdown and what happens next?
This is not so easy to answer. The Swiss mobile phone providers Salt and SwissCom have already announced a date for switching off the 2G mobile phone standard. There is also information and statements from other European countries regarding the switch-off of 2G. However, these change regularly.
If you have any information for us, please feel free to comment here below the article. We will also update our findings there.
Recently it was confirmed that Sunrise remains an alternative and will provide 2G until at least 2022.
In Germany, 2G will remain. Instead, it was decided to shut down 3G.
This leads to the following restrictions:
If you live in Switzerland or spend your vacations there, you can no longer use the remote control of the Truma iNetBox (if there are no alternative providers available, e.g. via roaming) because the box can no longer dial into the network.
Is there an adapter from 2G to 3G or higher?
Yes, for industrial applications there are now gateway solutions which are used as stand-alone devices to amplify the radio frequency. Unfortunately, this does not make sense technically and economically for the Truma iNetBox. Many companies are currently working on a cloud-based solution for their systems in order to be able to continue to use the service and function of mobile device control.
How is Truma dealing with this situation?
Truma informed its sales partners about the 2G switch-off and its consequences for the iNet Box at the turn of the year 19/20 via print and online channels.
A successor product is also being planned. However, there will be no upgrade of the existing devices.
Leave a comment now to enter into dialogue with us.
Since the iOS13 release, connection problems between iPhone/iPad and the
Truma iNet Box occur. In the meantime, we have been able to identify two
different issues – but have not yet been able to solve the problems, even in
cooperation with Apple support.
Here you can find a detailed error description and technical information
about the causes of the problems. As soon as we have new findings, we will keep
you up to date in the Truma service blog and in the App News.
Have you had experiences that you would like to share
with other users and us? Then use the comment function in our service blog! We
look forward to exchanging ideas with you.
Service technicians on hand at six winter camp sites
Winter camping has its own special charm when it’s icy outside and snug and warm inside. But what if the heater breaks down? That would soon put an end to any holiday plans. But Truma makes sure that doesn’t happen. From 21 to 31 Dec. 2019 Truma service technicians will be on hand at six winter camp sites in Germany, Austria and Italy. Truma Service has a long tradition of being available over Christmas and New Year. “Our heating systems are very reliable,” says Service Manager Michael Suckart. “But just in case, our Service professionals are on hand so that our customers can enjoy carefree holidays.” As well as repairing appliances, the Truma experts give advice and answer questions about all our products.
Then confirm or delete the fault code by tapping the rotary push button. Please note that the first tap might only activate the backlighting of the control panel.
The heating then starts automatically if there is a heating requirement.
Note: If the fault 507, 516 or 517 is displayed in the heater’s control panel, switching the control panel on and off does not help. This does not delete the fault, but blocks the heater for 15 minutes. The heater is also blocked for 15 minutes if the fault 507, 516 or 517 is deleted four times without the gas supply being established.
The fault code 507, 516 or 517 flashes because the heater is still in a 15-minute blocking time. This was possibly caused by the heater control panel being switched off or because the heater’s 12-Volt supply was interrupted. The heater is also blocked for 15 minutes if the displayed fault is deleted four times without the gas supply being restored.
Wait out the 15-minute blocking time for the heater. During this time, do not switch off the heater’s control panel and also do not interrupt the power supply.
As soon as the heater’s blocking time has expired, the fault is then displayed permanently rather than flashing. It can now be deleted as described in the point above.
Good news for Alde heater users. From April 2018, you will be able to integrate the Alde compact 3020 HE with new control panel into the Truma iNet System. All you have to do is connect the heater to the iNet Box.
This is great news above all for campers who use or would like to use a Truma air conditioning system or Truma LevelControl. You can now conveniently use all devices via the iNet System. From controlling the heater and air conditioning to using the automatic climate control and checking the gas level, all it takes is a single app.
The new version of the Truma App will be available from March 2018.
Important: Deactivate the automatic update function
Previously, Truma App users could download new releases to their smart phone and still have two months to install the new firmware onto the iNet Box via Bluetooth.
For the new update, the complexity of the project forced us to suspend this rule. This means that the two-month time frame does not apply for this release. You must update both your app and the iNet Box with the new firmware simultaneously.
If you have automatic updates activated in the Truma App, please deactivate this function and switch to manual updates. This will allow you to decide when you wish to install the update.
Otherwise, the app will perform the update automatically. If there is no Bluetooth connection to your iNet Box at this time, it will not be possible to update the firmware. The iNet Box will then no longer function until the new firmware is installed.
This is particularly important for campers who have parked their vehicle outside Bluetooth range and wish to use the iNet System.
For the next releases, the two-month time frame will apply as usual.
Do you have any questions? The Truma Service team will be happy to help.
If the worst comes to the worst, we’ll be there for you
“Truma Service is where our customers need us – even on bank holidays”, says Service Manager Michael Suckart. Once again, Truma Service technicians will be available at six camp sites in Germany, Austria and Italy from 23 to 31 December 2017. They will service surrounding camp sites from these six locations. “Our products are very reliable and durable, but there may be the occasional problem. If the heating breaks down, your holiday is ruined. This is why Truma Service has been offering assistance over the Christmas and New Year period for many years. Our service technicians are on call at the most important winter camp sites to provide assistance if necessary. In this way, we make sure that our customers can enjoy carefree holidays.” The Truma experts not only repair appliances, they also answer questions and provide advice about all our products:
Camping Bankenhof, 79856 Hinterzarten am Titisee, Germany
Eurocamp Wilder Kaiser, 6345 Kössen, Austria
Erlebnis Comfort Camping Aufenfeld, 6274 Aschau, Austria
Caravan Park Sexten, 39030 Sexten, Italy
Truma Service can be reached on the central service number +49 (0) 89-46 17 20 20 as follows:
Truma Service Helpline
24 to 26 Dec. 2017 and 30 to 31 Dec. 2017 from 8:00 am to 2:00 pm (emergency service).
27 to 29 Dec. 2017 from 8:00 am to 6:00 pm.
Truma Service workshop
From 27 to 29 December 2017, the workshop is staffed from 8:00 am to 4:30 pm.
On 1 January 2018 Truma Service is not available, from 2 January 2018, the normal service times from Monday to Friday, 8:00 am to 6:00 pm will apply.
Winter service also in Switzerland
An emergency service is also available in the Swiss Alpine regions from 24 to 31 December 2017. Winter campers can contact the Truma Service Partners directly or the Truma importer Selzam AG.
Grisons region / Canton of Grisons
Camper Huus, Felsenaustr. 41, 7000 Chur
Tel.: +41 81 284 64 79
Mobile: +41 79 350 85 86
Contact: Roland Meier
Rhone Valley region / Canton of Valais
Caravan-Service Siegenthaler, Walligrundstr. 32, 3930 Eyholz
Tel.: +41 27 946 23 07
Contact: Kurt Siegenthaler
Note: workshop service only
Central Switzerland region / Canton of Lucerne
Arber Caravans, Sagenwaldstrasse 26, 6033 Buchrain
Tel.: +41 41 448 28 28
Mobile: +41 79 777 57 70
Contact: Ueli Arber
Note: workshop service only
Bernese Highlands region / Canton of Bern
PWT Plüss Wohnmobil Technik, Gummweg 112, 3612 Steffisburg
Tel.: +41 33 437 48 68
Contact: Bernhard Plüss
Swiss Plateau region
KHC Service GmbH, Grenzstrasse 20a, 5525 Fischbach-Göslikon
Tel.: +41 76 589 57 79
Contact: Martin Debald
Note: Mobile service partner
Replacement of the Truma gas outdoor socket and two gas valves
During the course of its quality assurance Truma has established that there may be leaks in the Truma gas outdoor socket and two gas removal valves. This only affects products with a yellow handle cap and the following codes below:
This can cause gas to leak uncontrollably from the affected products. In unfavourable circumstances this can lead to gas deflagration and injuries. We have not heard of such a case yet.
As a manufacturer of premium products, Truma attaches great importance to supplying reliable and safe products. The safety and well-being of our customers is our top priority which is why, to avoid any risk, we and our supplier have decided to replace all affected products. The probability that campers will encounter this fault is very low; nevertheless we would ask them to take the following precautions:
Ensure that the gas system is immediately turned off. To do this, close the cylinders and/or the gas tank or the external gas supply. If the external gas socket is connected to a separate shut-off valve (e.g. on the so-called valve block), you only need to close this shut-off valve.
If there is an awning, ensure good ventilation.
Check the code below the yellow handle cap (picture 1 below). To do this, you may have to turn the ring to read the code. Ensure that there are no ignition sources nearby during the inspection.
If your product has a code between …01.2016… and …01.2017…, please contact your dealer, a Truma Service Partner or the Truma Service Centre for a free replacement. The products may only be replaced by trained personnel; this process does not take very long. Do not use the gas system again or re-open the separate shut-off valve (e.g. on the so-called valve block) until the parts have been replaced!
If your product has a different code than those in the table above, the gas system is safe to use again.