Since the iOS13 release, connection problems between iPhone/iPad and the
Truma iNet Box occur. In the meantime, we have been able to identify two
different issues – but have not yet been able to solve the problems, even in
cooperation with Apple support.
Here you can find a detailed error description and technical information
about the causes of the problems. As soon as we have new findings, we will keep
you up to date in the Truma service blog and in the App News.
Have you had experiences that you would like to share
with other users and us? Then use the comment function in our service blog! We
look forward to exchanging ideas with you.
Then confirm or delete the fault code by tapping the rotary push button. Please note that the first tap might only activate the backlighting of the control panel.
The heating then starts automatically if there is a heating requirement.
Note: If the fault 507, 516 or 517 is displayed in the heater’s control panel, switching the control panel on and off does not help. This does not delete the fault, but blocks the heater for 15 minutes. The heater is also blocked for 15 minutes if the fault 507, 516 or 517 is deleted four times without the gas supply being established.
The fault code 507, 516 or 517 flashes because the heater is still in a 15-minute blocking time. This was possibly caused by the heater control panel being switched off or because the heater’s 12-Volt supply was interrupted. The heater is also blocked for 15 minutes if the displayed fault is deleted four times without the gas supply being restored.
Wait out the 15-minute blocking time for the heater. During this time, do not switch off the heater’s control panel and also do not interrupt the power supply.
As soon as the heater’s blocking time has expired, the fault is then displayed permanently rather than flashing. It can now be deleted as described in the point above.
Good news for Alde heater users. From April 2018, you will be able to integrate the Alde compact 3020 HE with new control panel into the Truma iNet System. All you have to do is connect the heater to the iNet Box.
This is great news above all for campers who use or would like to use a Truma air conditioning system or Truma LevelControl. You can now conveniently use all devices via the iNet System. From controlling the heater and air conditioning to using the automatic climate control and checking the gas level, all it takes is a single app.
The new version of the Truma App will be available from March 2018.
Important: Deactivate the automatic update function
Previously, Truma App users could download new releases to their smart phone and still have two months to install the new firmware onto the iNet Box via Bluetooth.
For the new update, the complexity of the project forced us to suspend this rule. This means that the two-month time frame does not apply for this release. You must update both your app and the iNet Box with the new firmware simultaneously.
If you have automatic updates activated in the Truma App, please deactivate this function and switch to manual updates. This will allow you to decide when you wish to install the update.
Otherwise, the app will perform the update automatically. If there is no Bluetooth connection to your iNet Box at this time, it will not be possible to update the firmware. The iNet Box will then no longer function until the new firmware is installed.
This is particularly important for campers who have parked their vehicle outside Bluetooth range and wish to use the iNet System.
For the next releases, the two-month time frame will apply as usual.
Do you have any questions? The Truma Service team will be happy to help.
Replacement of the Truma gas outdoor socket and two gas valves
During the course of its quality assurance Truma has established that there may be leaks in the Truma gas outdoor socket and two gas removal valves. This only affects products with a yellow handle cap and the following codes below:
This can cause gas to leak uncontrollably from the affected products. In unfavourable circumstances this can lead to gas deflagration and injuries. We have not heard of such a case yet.
As a manufacturer of premium products, Truma attaches great importance to supplying reliable and safe products. The safety and well-being of our customers is our top priority which is why, to avoid any risk, we and our supplier have decided to replace all affected products. The probability that campers will encounter this fault is very low; nevertheless we would ask them to take the following precautions:
Ensure that the gas system is immediately turned off. To do this, close the cylinders and/or the gas tank or the external gas supply. If the external gas socket is connected to a separate shut-off valve (e.g. on the so-called valve block), you only need to close this shut-off valve.
If there is an awning, ensure good ventilation.
Check the code below the yellow handle cap (picture 1 below). To do this, you may have to turn the ring to read the code. Ensure that there are no ignition sources nearby during the inspection.
If your product has a code between …01.2016… and …01.2017…, please contact your dealer, a Truma Service Partner or the Truma Service Centre for a free replacement. The products may only be replaced by trained personnel; this process does not take very long. Do not use the gas system again or re-open the separate shut-off valve (e.g. on the so-called valve block) until the parts have been replaced!
If your product has a different code than those in the table above, the gas system is safe to use again.
You finally arrive at your holiday destination after a long journey. Now all you want to do is get the caravan set up and relax. If you want to position your caravan manually, you will need patience and high levels of physical strength. However, if you have a mover, you can simply manoeuvre your caravan safely into the correct position by remote control.
Gas cylinders have the annoying habit of becoming empty in the middle of the night. You can put a stop to this with the Truma DuoControl CS which automatically switches from the empty operating cylinder to the reserve.
The Truma dual-cylinder gas pressure regulator automatically switches to the reserve cylinder. The integrated crash sensor allows you to operate the gas system safely even when on the road.
With an air conditioning system from Truma you can always have exactly the temperature you want inside your vehicle. It is not only the cooling output that counts, there is another function of the air conditioning system that is equally as important: it can dehumidify the airreliably. The higher the room temperature, the lower the humidity should be, because the body can discharge excess heat much more easily when the room air is dry. A high level of humidity often feels oppressive. The temperature and humidity level are perfectly aligned in all air conditioning systems from Truma.
Even if the weather is tropical outside, you should only cool down your motorhome or caravanmoderately. Experts recommend only cooling the temperature by around six degrees. This even applies when it is 35°C in the shade. If the temperature difference between the inside and the outside is too large, then this can lead to circulatory problems and illness.
Want to turn on the Truma Combi heater whilst you are still on the ski slope so you can return to a warm vehicle? The Truma iNet System makes it possible. You can even (remote) control Truma air conditioning systems via a smartphone or tablet – for instance, when you are on the beach or out hiking. The new Truma air conditioning control ensures a constant temperature in the motorhome and coordinates the heater and air conditioning systems perfectly.
The heart of this system is the Truma iNet Box. It is the central control unit of the system and enables communication between the Truma App and the Truma devices. When near the vehicle, all commands can be issued completely free of charge via Bluetooth, and if you are further away by means of SMS. Continue reading →
There is no way of knowing what the weather will be like. Not even in Italy. Being able to control your air conditioning system means you can cope whatever the temperature. The Truma iNet Box acts as a central control unit linked to the networked Truma devices.
It forms the interface to the Truma Combi and the air conditioning systems, and also enables the devices to communicate with each other. The new air conditioning control function controls the system via the Truma App. The digital control panel CP plus – iNet ready coordinates the Truma air conditioning system and the Combi heater perfectly. Continue reading →
A reliable power supply is imperative if you want to make sure manoeuvring your caravan with the Truma Mover® is possible at any time. In conjunction with the Mover® PowerSet, the Truma SolarSet 23 protects the battery of the Truma Mover® against deep discharging. The set also maintains the voltage in the battery, even when it is overcast outside.
It is important to keep the battery of the Truma Mover® PowerSet fully charged because the SolarSet23 is only suitable for maintaining the charging level. The Truma BC10 charger is ideal for gentle charging.
Deep discharging and its consequences
The battery has deep discharged, if the battery voltage drops below 10.8 Volt, i.e. more capacity has been drawn from the battery than allowed. The battery capacity should not drop below 70 percent; this ensures a long service life that is measured in charging cycles.