
Hello campers,
here we would like to open a feedback channel for you. Please leave us a comment.
Hello campers,
here we would like to open a feedback channel for you. Please leave us a comment.
We are currently receiving many questions about the consequences of 2G switch-off in Switzerland.
What is 2G and why is it being switched off?
The abbreviation 2G stands for GSM mobile phone standard of the second generation. The mobile phone standard 2G was introduced in Germany in 1992. With each generation (3G, 4G) the transmission speed was improved. 4G (LTE) is currently the measure of all things and is sufficient for the transmission of large data within seconds.
Frequency ranges that are currently still occupied are required for the planned fifth generation of the radio and transmission standard. A replacement in the existing frequency range is therefore much cheaper than a complete new setup.
Why is 2G switched off in Switzerland and 3G in Germany?
Mobile networks are the property of the respective providers. Therefore this decision is up to them. Manufacturers who use 2G in their products have to comply.
Of course, the economy also has a certain influence on this decision. In Germany, for example, a large part of industrial applications rely on the 2G network, as this is the main means of control.
2G is easy to implement, secure, robust and “available everywhere”. This was also the status quo at the time of development of our Truma iNetBox.
Who is now affected by the shutdown and what happens next?
This is not so easy to answer. The Swiss mobile phone providers Salt and SwissCom have already announced a date for switching off the 2G mobile phone standard. There is also information and statements from other European countries regarding the switch-off of 2G. However, these change regularly.
If you have any information for us, please feel free to comment here below the article. We will also update our findings there.
Recently it was confirmed that Sunrise remains an alternative and will provide 2G until at least 2022.
In Germany, 2G will remain. Instead, it was decided to shut down 3G.
This leads to the following restrictions:
If you live in Switzerland or spend your vacations there, you can no longer use the remote control of the Truma iNetBox (if there are no alternative providers available, e.g. via roaming) because the box can no longer dial into the network.
Is there an adapter from 2G to 3G or higher?
Yes, for industrial applications there are now gateway solutions which are used as stand-alone devices to amplify the radio frequency. Unfortunately, this does not make sense technically and economically for the Truma iNetBox. Many companies are currently working on a cloud-based solution for their systems in order to be able to continue to use the service and function of mobile device control.
How is Truma dealing with this situation?
Truma informed its sales partners about the 2G switch-off and its consequences for the iNet Box at the turn of the year 19/20 via print and online channels.
A successor product is also being planned. However, there will be no upgrade of the existing devices.
Leave a comment now to enter into dialogue with us.
Hello campers, do you have questions about Truma iNetBox? Just use the comment function. We will be happy to answer them.
The Power LED is permanently turned “green”. The GSM LED flashes “red”. Is that ok?
A: Everything is fine! -> As long as you have not yet completed the GSM setup, the red LED will continue to flash. If you have completed the setup, it will go out.
The box is permanently supplied with 12V, even if the main switch is set to “Off”. How can the box be switched off?
A: It is not intended to switch off the box, otherwise you will not be able to use the remote control. In case of a main switch you can connect the box to the corresponding circuit.
Do I need the box, even if I don’t have an app installed?
A: Box and APP are inseparably connected. Without an app you cannot use a box. You can also use the app on its own, the range of functions is accordingly smaller.
There is a new update for Box and App available? How do I find out which one I have and what is up to date?
A: Start the Truma App and go to “Settings\Truma iNet Box Update”, there you will find all information below the “START UPDATE” button.
Since the iOS13 release, connection problems between iPhone/iPad and the Truma iNet Box occur. In the meantime, we have been able to identify two different issues – but have not yet been able to solve the problems, even in cooperation with Apple support.
Here you can find a detailed error description and technical information about the causes of the problems. As soon as we have new findings, we will keep you up to date in the Truma service blog and in the App News.
Have you had experiences that you would like to share with other users and us? Then use the comment function in our service blog! We look forward to exchanging ideas with you.
Continue readingPosted on 28. November 2019 by Monika Prandl
Winter camping has its own special charm when it’s icy outside and snug and warm inside. But what if the heater breaks down? That would soon put an end to any holiday plans. But Truma makes sure that doesn’t happen. From 21 to 31 Dec. 2019 Truma service technicians will be on hand at six winter camp sites in Germany, Austria and Italy. Truma Service has a long tradition of being available over Christmas and New Year. “Our heating systems are very reliable,” says Service Manager Michael Suckart. “But just in case, our Service professionals are on hand so that our customers can enjoy carefree holidays.” As well as repairing appliances, the Truma experts give advice and answer questions about all our products.
Continue readingRemedy fault 507 / 516 / 517 (gas supply interrupted)
Note: If the fault 507, 516 or 517 is displayed in the heater’s control panel, switching the control panel on and off does not help. This does not delete the fault, but blocks the heater for 15 minutes. The heater is also blocked for 15 minutes if the fault 507, 516 or 517 is deleted four times without the gas supply being established.
Remedying flashing fault 507 / 516 / 517 (gas supply interrupted)
The fault code 507, 516 or 517 flashes because the heater is still in a 15-minute blocking time. This was possibly caused by the heater control panel being switched off or because the heater’s 12-Volt supply was interrupted. The heater is also blocked for 15 minutes if the displayed fault is deleted four times without the gas supply being restored.
Integrate your Alde heater into the iNet System
Good news for Alde heater users. From April 2018, you will be able to integrate the Alde compact 3020 HE with new control panel into the Truma iNet System. All you have to do is connect the heater to the iNet Box.
Important: Deactivate the automatic update function
Do you have any questions? The Truma Service team will be happy to help.
Truma Service can be reached on the central service number +49 (0) 89-46 17 20 20 as follows:
Truma Service Helpline
24 to 26 Dec. 2017 and 30 to 31 Dec. 2017 from 8:00 am to 2:00 pm (emergency service).
27 to 29 Dec. 2017 from 8:00 am to 6:00 pm.
Truma Service workshop
From 27 to 29 December 2017, the workshop is staffed from 8:00 am to 4:30 pm.
On 1 January 2018 Truma Service is not available, from 2 January 2018, the normal service times from Monday to Friday, 8:00 am to 6:00 pm will apply.
Winter service also in Switzerland
An emergency service is also available in the Swiss Alpine regions from 24 to 31 December 2017. Winter campers can contact the Truma Service Partners directly or the Truma importer Selzam AG.
Grisons region / Canton of Grisons
Camper Huus, Felsenaustr. 41, 7000 Chur
Tel.: +41 81 284 64 79
Mobile: +41 79 350 85 86
Contact: Roland Meier
Rhone Valley region / Canton of Valais
Caravan-Service Siegenthaler, Walligrundstr. 32, 3930 Eyholz
Tel.: +41 27 946 23 07
Contact: Kurt Siegenthaler
Note: workshop service only
Central Switzerland region / Canton of Lucerne
Arber Caravans, Sagenwaldstrasse 26, 6033 Buchrain
Tel.: +41 41 448 28 28
Mobile: +41 79 777 57 70
Contact: Ueli Arber
Note: workshop service only
Bernese Highlands region / Canton of Bern
PWT Plüss Wohnmobil Technik, Gummweg 112, 3612 Steffisburg
Tel.: +41 33 437 48 68
Contact: Bernhard Plüss
Swiss Plateau region
KHC Service GmbH, Grenzstrasse 20a, 5525 Fischbach-Göslikon
Tel.: +41 76 589 57 79
Contact: Martin Debald
Note: Mobile service partner
Truma Importer
Selzam AG, Harzachstrasse 8, 8404 Winterthur
Service number: +41 900 085 085
Contact: Alois Haueis
Replacement of the Truma gas outdoor socket and two gas valves
During the course of its quality assurance Truma has established that there may be leaks in the Truma gas outdoor socket and two gas removal valves. This only affects products with a yellow handle cap and the following codes below:
This can cause gas to leak uncontrollably from the affected products. In unfavourable circumstances this can lead to gas deflagration and injuries. We have not heard of such a case yet.
As a manufacturer of premium products, Truma attaches great importance to supplying reliable and safe products. The safety and well-being of our customers is our top priority which is why, to avoid any risk, we and our supplier have decided to replace all affected products. The probability that campers will encounter this fault is very low; nevertheless we would ask them to take the following precautions:
If you have any questions, please contact us
Truma Service Centre
E-Mail: service@truma.com
Telephone +49 (0)89 46 17- 20 20
Picture 1
You finally arrive at your holiday destination after a long journey. Now all you want to do is get the caravan set up and relax. If you want to position your caravan manually, you will need patience and high levels of physical strength. However, if you have a mover, you can simply manoeuvre your caravan safely into the correct position by remote control.
The benefits of a manoeuvring tool