iOS13 connection problems

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Since the iOS13 release, connection problems between iPhone/iPad and the Truma iNet Box occur. In the meantime, we have been able to identify two different issues – but have not yet been able to solve the problems, even in cooperation with Apple support.

Here you can find a detailed error description and technical information about the causes of the problems. As soon as we have new findings, we will keep you up to date in the Truma service blog and in the App News.

Have you had experiences that you would like to share with other users and us? Then use the comment function in our service blog! We look forward to exchanging ideas with you.

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Truma Service over Christmas and New Year

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Posted on 28. November 2019 by Monika Prandl

Service technicians on hand at six winter camp sites

Winter camping has its own special charm when it’s icy outside and snug and warm inside. But what if the heater breaks down? That would soon put an end to any holiday plans. But Truma makes sure that doesn’t happen. From 21 to 31 Dec. 2019 Truma service technicians will be on hand at six winter camp sites in Germany, Austria and Italy. Truma Service has a long tradition of being available over Christmas and New Year. “Our heating systems are very reliable,” says Service Manager Michael Suckart. “But just in case, our Service professionals are on hand so that our customers can enjoy carefree holidays.” As well as repairing appliances, the Truma experts give advice and answer questions about all our products.

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The fault 507, 516 or 517 appears in the display of the digital control panel CP plus – what must I do?

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Remote control Truma CP plus

Remedy fault 507 / 516 / 517 (gas supply interrupted)

Note: If the fault 507, 516 or 517 is displayed in the heater’s control panel, switching the control panel on and off does not help. This does not delete the fault, but blocks the heater for 15 minutes. The heater is also blocked for 15 minutes if the fault 507, 516 or 517 is deleted four times without the gas supply being established.


Remedying flashing fault 507 / 516 / 517 (gas supply interrupted)

The fault code 507, 516 or 517 flashes because the heater is still in a 15-minute blocking time. This was possibly caused by the heater control panel being switched off or because the heater’s 12-Volt supply was interrupted. The heater is also blocked for 15 minutes if the displayed fault is deleted four times without the gas supply being restored.

  • Wait out the 15-minute blocking time for the heater. During this time, do not switch off the heater’s control panel and also do not interrupt the power supply.
  • As soon as the heater’s blocking time has expired, the fault is then displayed permanently rather than flashing. It can now be deleted as described in the point above.
     

Important information about the new Truma App release in March 2018

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Integrate your Alde heater into the iNet System

Good news for Alde heater users. From April 2018, you will be able to integrate the Alde compact 3020 HE with new control panel into the Truma iNet System. All you have to do is connect the heater to the iNet Box.

  • This is great news above all for campers who use or would like to use a Truma air conditioning system or Truma LevelControl. You can now conveniently use all devices via the iNet System. From controlling the heater and air conditioning to using the automatic climate control and checking the gas level, all it takes is a single app.
  • The new version of the Truma App will be available from March 2018.

Important: Deactivate the automatic update function

  • Previously, Truma App users could download new releases to their smart phone and still have two months to install the new firmware onto the iNet Box via Bluetooth.
  • For the new update, the complexity of the project forced us to suspend this rule. This means that the two-month time frame does not apply for this release. You must update both your app and the iNet Box with the new firmware simultaneously.
  • If you have automatic updates activated in the Truma App, please deactivate this function and switch to manual updates. This will allow you to decide when you wish to install the update.
  • Otherwise, the app will perform the update automatically. If there is no Bluetooth connection to your iNet Box at this time, it will not be possible to update the firmware. The iNet Box will then no longer function until the new firmware is installed.
  • This is particularly important for campers who have parked their vehicle outside Bluetooth range and wish to use the iNet System.
  • For the next releases, the two-month time frame will apply as usual.

Do you have any questions? The Truma Service team will be happy to help.

Truma Service at Christmas and New Year

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If the worst comes to the worst, we’ll be there for you

“Truma Service is where our customers need us – even on bank holidays”, says Service Manager Michael Suckart. Once again, Truma Service technicians will be available at six camp sites in Germany, Austria and Italy from 23 to 31 December 2017. They will service surrounding camp sites from these six locations. “Our products are very reliable and durable, but there may be the occasional problem. If the heating breaks down, your holiday is ruined. This is why Truma Service has been offering assistance over the Christmas and New Year period for many years. Our service technicians are on call at the most important winter camp sites to provide assistance if necessary. In this way, we make sure that our customers can enjoy carefree holidays.” The Truma experts not only repair appliances, they also answer questions and provide advice about all our products:

  • Naturcampingpark Isarhorn, 82481 Mittenwald, Germany
  • Camping Grüntensee, 87497 Wertach, Germany
  • Camping Bankenhof, 79856 Hinterzarten am Titisee, Germany
  • Eurocamp Wilder Kaiser, 6345 Kössen, Austria
  • Erlebnis Comfort Camping Aufenfeld, 6274 Aschau, Austria
  • Caravan Park Sexten, 39030 Sexten, Italy

Truma Service can be reached on the central service number +49 (0) 89-46 17 20 20 as follows:

Truma Service Helpline
24 to 26 Dec. 2017 and 30 to 31 Dec. 2017 from 8:00 am to 2:00 pm (emergency service).
27 to 29 Dec. 2017 from 8:00 am to 6:00 pm.

Truma Service workshop
From 27 to 29 December 2017, the workshop is staffed from 8:00 am to 4:30 pm.

On 1 January 2018 Truma Service is not available, from 2 January 2018, the normal service times from Monday to Friday, 8:00 am to 6:00 pm will apply.

Winter service also in Switzerland
An emergency service is also available in the Swiss Alpine regions from 24 to 31 December 2017. Winter campers can contact the Truma Service Partners directly or the Truma importer Selzam AG.

Grisons region / Canton of Grisons
Camper Huus, Felsenaustr. 41, 7000 Chur
Tel.: +41 81 284 64 79
Mobile: +41 79 350 85 86
Contact: Roland Meier

Rhone Valley region / Canton of Valais
Caravan-Service Siegenthaler, Walligrundstr. 32, 3930 Eyholz
Tel.: +41 27 946 23 07
Contact: Kurt Siegenthaler
Note: workshop service only

Central Switzerland region / Canton of Lucerne
Arber Caravans, Sagenwaldstrasse 26, 6033 Buchrain
Tel.: +41 41 448 28 28
Mobile: +41 79 777 57 70
Contact: Ueli Arber
Note: workshop service only

Bernese Highlands region / Canton of Bern
PWT Plüss Wohnmobil Technik, Gummweg 112, 3612 Steffisburg
Tel.: +41 33 437 48 68
Contact: Bernhard Plüss

Swiss Plateau region
KHC Service GmbH, Grenzstrasse 20a, 5525 Fischbach-Göslikon
Tel.: +41 76 589 57 79
Contact: Martin Debald
Note: Mobile service partner

Truma Importer
Selzam AG, Harzachstrasse 8, 8404 Winterthur
Service number: +41 900 085 085
Contact: Alois Haueis

Important safety information

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Replacement of the Truma gas outdoor socket and two gas valves

During the course of its quality assurance Truma has established that there may be leaks in the Truma gas outdoor socket and two gas removal valves. This only affects products with a yellow handle cap and the following codes below:

This can cause gas to leak uncontrollably from the affected products. In unfavourable circumstances this can lead to gas deflagration and injuries. We have not heard of such a case yet.

As a manufacturer of premium products, Truma attaches great importance to supplying reliable and safe products. The safety and well-being of our customers is our top priority which is why, to avoid any risk, we and our supplier have decided to replace all affected products. The probability that campers will encounter this fault is very low; nevertheless we would ask them to take the following precautions:

  • Ensure that the gas system is immediately turned off. To do this, close the cylinders and/or the gas tank or the external gas supply. If the external gas socket is connected to a separate shut-off valve (e.g. on the so-called valve block), you only need to close this shut-off valve.
  • If there is an awning, ensure good ventilation.
  • Check the code below the yellow handle cap (picture 1 below). To do this, you may have to turn the ring to read the code. Ensure that there are no ignition sources nearby during the inspection.
  • If your product has a code between …01.2016… and …01.2017…, please contact your dealer, a Truma Service Partner or the Truma Service Centre for a free replacement. The products may only be replaced by trained personnel; this process does not take very long. Do not use the gas system again or re-open the separate shut-off valve (e.g. on the so-called valve block) until the parts have been replaced!
  • If your product has a different code than those in the table above, the gas system is safe to use again.

 If you have any questions, please contact us

Truma Service Centre
E-Mail: service@truma.com

Telephone +49 (0)89 46 17- 20 20

Picture 1

Movers for caravans: what is important

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You finally arrive at your holiday destination after a long journey. Now all you want to do is get the caravan set up and relax. If you want to position your caravan manually, you will need patience and high levels of physical strength. However, if you have a mover, you can simply manoeuvre your caravan safely into the correct position by remote control.

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The benefits of a manoeuvring tool

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No more empty gas cylinders

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Gas cylinders have the annoying habit of becoming empty in the middle of the night. You can put a stop to this with the Truma DuoControl CS which automatically switches from the empty operating cylinder to the reserve.

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The Truma dual-cylinder gas pressure regulator automatically switches to the reserve cylinder. The integrated crash sensor allows you to operate the gas system safely even when on the road.

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Make optimum use of your air conditioning system in the caravan

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With an air conditioning system from Truma you can always have exactly the temperature you want inside your vehicle. It is not only the cooling output that counts, there is another function of the air conditioning system that is equally as important: it can dehumidify the air reliably. The higher the room temperature, the lower the humidity should be, because the body can discharge excess heat much more easily when the room air is dry. A high level of humidity often feels oppressive.  The temperature and humidity level are perfectly aligned in all air conditioning systems from Truma.

Truma_Klimaanlage_optimal_nutzen_1000x750Even if the weather is tropical outside, you should only cool down your motorhome or caravanmoderately. Experts recommend only cooling the temperature by around six degrees. This even applies when it is 35°C in the shade. If the temperature difference between the inside and the outside is too large, then this can lead to circulatory problems and illness.

Here are more tips:

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Controlling heating systems and air conditioning systems via the Truma App

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Want to turn on the Truma Combi heater whilst you are still on the ski slope so you can return to a warm vehicle? The Truma iNet System makes it possible. You can even (remote) control Truma air conditioning systems via a smartphone or tablet – for instance, when you are on the beach or out hiking. The new  Truma air conditioning control ensures a constant temperature in the motorhome  and coordinates the heater and air conditioning systems perfectly.

Das Bild zeigt den Überblick des Truma iNet Systems

The heart of this system is the Truma iNet Box. It is the central control unit of the system and enables communication between the Truma App and the Truma devices. When near the vehicle, all commands can be issued completely free of charge via Bluetooth, and if you are further away by means of SMS. Continue reading →