solvedInfo to all Xiaomi users: Despite extensive testing on our part, there are currently still problems on Xiaomi devices. If you have not yet installed the app update, please wait. We are working hard on a solution and will inform you as soon as the problem has been solved.
Update 14.10.22: If any of you Android users already have the latest version installed and it doesn’t work, you can go back to the previous version 4.10.0 via this link
We have received feedback from you regarding an incorrect display of the water sensors. Thank you for reporting this directly to us.
Only the iNet X Pro Panel with firmware 2.8.8.1 is affected, in connection with an electrical block (EBL) installed in your vehicle.
The idea of the panel is to centrally map and monitor the most important vehicle functions and status displays. Our panel uses data that it receives from the EBL. The two timeout errors mentioned are missing information from the fresh and grey water sensors. There is therefore delayed communication between the panel and the EBL.
To fix this issue, we ask you to install panel release with version 2.9.20.1.
This update is available via the Truma iNet X App, starting from v 1.5.1.
Finally the time has come. The seasonal number plates take effect. You can bring your vehicle out of winter storage or even finally inaugurate your brand new vehicle.
The best thing to do is to check all the installed equipment in good time, so you can prevent delays to your journey.
We show you which points to pay attention to so that the much-deserved start of your journey goes really smoothly.
Truma appliances:
Replace the air-conditioning filters (if fitted).
Start up the air conditioner for test purposes (if necessary, heat up the interior first, at least 18 – 20 °C).
Clean the installation space of the heater and the unit itself (vacuum, wipe carefully if necessary).
Check all water connections and devices for leaks (fittings, combi, therme, boiler).
Check whether the networked systems still have a connection (app, iNet Box, LevelControl, etc.).
Make a Mover test run. Does the swivelling on/off and the movement work?
What to do if a malfunction occurs?
Find out from reputable sources if there are measures you can take yourself. Feel free to do so via this blog, as well as our homepage and YouTube channel.
Contact your dealer or one of our service partners. These can be identified by the tool icon in the dealer search.
Camping is on everyone’s lips, the industry is booming. The demand is high, the supply is growing.
Unfortunately, the money that can supposedly be made quickly has led to a number of black sheep jumping on the bandwagon, in addition to many qualified dealers.
Free riders sell products under our name that are not original Truma products.
We will therefore show you today how you can recognize original Truma devices.
the type plate: each of our products is provided with a type plate at the factory. In addition to information about the device, you will also find the manufacturer’s details and legal identifiers (e.g. CE):
the Truma logo: 70 years of company history is also symbolized by our Truma company logo. This can be found on each of our devices. Sometimes printed, sometimes glued on. But always easily recognizable.
Our outstanding service: For Truma original products, you receive a manufacturer’s warranty of 24 months in addition to the statutory warranty. In addition to our service partner network, we offer telephone support and mobile service technicians throughout Germany.
quality: Truma stands for quality and reliability, for transparency and information. Our official homepage www.truma.com is maintained with a lot of information for you. Product information, product pictures and contact details for us and our dealers and service partners can be found there.
Please feel free to contact us if you have any questions or uncertainties.
As a camper, questions arise during the winter season such as: “How do I make sure that the water in my heating system or vehicle does not freeze when I am not on site during the day?” or “Can I heat my camper or caravan without water in the boiler?
We answer both questions in this article.
If you are travelling with your vehicle in winter, you can choose between the above options to suit your needs. Both are possible, as long as the operation of the unit is adapted accordingly.
Option 1: If your motorhome or caravan is filled with fresh water, the heating should always remain active. As long as the frost monitor of the Combi, the FrostControl (FC), is exposed to an ambient temperature of >3°C, it remains closed and the water remains in the system. It is important here that the temperature is measured directly at the FC. Experience has shown that it is equally important that only the water runs out of the Combi when the FC is open. Whether the fresh water tank and all water pipes also run empty depends on the installation of the water supply by the vehicle manufacturer. This may or may not be the case. You should check this at your leisure before starting your journey.
You can set 5°C as the lowest room temperature on the heating control. If this is not sufficient to heat the FC because it has been installed further away from the Combi or a warm air pipe, a higher room temperature requirement should be set. This is possible with the CP plus from 5°C in 1°C steps. Simply approach a suitable value slowly. With the CP classic, with the two rotary knobs, level 1 also corresponds to 5°C, level 5 about 30°C. The other levels are in between. Level 2 should therefore be sufficient to keep the FC closed. Please note that such operation is only recommended during a journey. It is not a suitable means of keeping the vehicle frost-free throughout the winter. Short heating times of the heater promote the formation of condensation in the exhaust tract.
If the installation space of the FrostControl is too far away from the heater or completely unheated, a separate heating element for the FC can be purchased from our authorised dealers.
Option 2: If you are travelling without water in the system, the Combi can also be operated. The only important thing here is to set only room heating as a requirement for the Combi. The water heating programme must remain inactive. Make sure that the water tank of the Combi is correctly emptied. Residual water in the combi can get very hot very quickly. The resulting water vapour can irritate the temperature sensors of the heater and lead to a warning message “Water overtemperature detected”. For this reason, we recommend that you leave the FC open when using the vehicle in this way. This way, the water can find its way out of every corner of the fresh water supply during a winding journey. Optionally, you can help by using light compressed air or a balloon that has been put over and filled at the open water taps.
Please note: we recommend both modes of operation only on one trip. Operating the heater in one of the specified options for months should be avoided. The reason for this is that this type of use does not correspond to the intended use of an appliance for camping needs. In addition, under unfavourable conditions, condensation can collect in the exhaust pipe and disrupt the proper operation of the heating system.
With these tips, you’ll be well prepared, even when it’s cold outside. We wish you a wonderful winter holiday.
Our app version 4.12.5 is the reaction to a bug that occurred under iOS 15.1.
The SMS function was affected, specifically the generation of an SMS (remote control/status query).
Please let us know your experience with the new app version. Is the (multiple) generation of SMS messages possible again without restrictions?
Please state in your feedback which iPhone is being used and whether the system is on the latest software version (app version 4.12.5, iNet Box FW 2.09.06).
Hello everyone, Thank you very much for your lively feedback. Since the first report about a crash in the SMS generation under iOS 15.1, we have been working flat out on a solution. This was in the field test until today – and could now finally be released for you.
As usual, you can update the Truma App to version 4.12.5 via the Apple Store and the issue should now be resolved.
We would like to inform you transparently about the new system solution and offer a platform for exchange as well as answer questions for the community in the long term.
Both systems were presented at the Caravan Salon in Düsseldorf, so you have already been able to gather your first impressions.
The Truma iNet X retrofit panel will be available in stores in spring 2022.
The panels communicate at close range via Bluetooth. With our Truma iNet X App, you can therefore use the full scope (varies depending on the vehicle equipment). A far-field module, for communication outside the close range, will be introduced in future as well.
If you have feature requests or ideas, then you can actively help shape the range of functions. To do so, please take part in our Open Innovation https://www.truma-inet-x-system.com/open-innovation. Your wishes and ideas are collected centrally via this channel, evaluated and incorporated into the project.
If you simply have questions about the iNet X system, feel free to use the comment function on this blog post.
Some of our units have an error code that gives us more detailed information about the cause of the error.
The flashing code is similar to a Morse code. This means short and long flashing characters in an individual sequence (e.g. short, long, ls slls).
This can be used to offer faster help when contacting your dealer, service partner or our service centre.
Mover
On the Mover models, the flashing code consists of eight consecutive characters. This is repeated several times, each time starting anew after a pause of approx. three seconds.
As soon as a fault is indicated on the remote control, the LED (j) on the control unit emits the flashing code.
8 flashing signs
These mover models have the flashing code output:
Mover XT models
Mover SX
Mover SER/TER
Mover SR
l
Combi 4/6 (E)
With the Combi Gas connected to the CP classic analogue control unit, the flashing code also provides more precise information on the cause of the fault.
If the control unit reports a malfunction, the cause can be narrowed down more precisely using the flashing code on the heating board.
For Combis manufactured before 06/2018, there are eight flashes of the red LED. For Combis produced later, the number was increased to ten characters.
Combi before 06/2018 – 8 flashing signs Combi after 06/2018 – 10 flashing signs
You are welcome to send us flashing codes by e-mail as a video or directly name them by telephone.
